ServiceCentral Technologies Opens Brazilian Office to Serve Expanding Latin America Market – 16/9/2004

Industry Veteran and Brazilian National Maximilian Immo Orm Gorissen Tapped to Lead Company’s South American Efforts.

ATLANTA and SAO PAULO, BRAZIL – August 16, 2004 — ServiceCentral Technologies, a leading provider of service chain management solutions, announced that it is opening an office in Sao Paulo, Brazil to manage the firm’s expansion into Latin America. The Brazilian office, ServiceCentral Technologies Latin America, will coordinate sales, marketing, business development, local customer support and technology integration with Latin American telecom and broadband providers, consumer electronics distributors, logistics providers, insurance operations and banking.

ServiceCentral Technologies also announces the release of its fully-functional Spanish –language and Portuguese-language versions of its software, already in use with several international customers.

The Latin American service chain market, namely field service and return and repair, represents some of the largest and fastest growing opportunities in the world,” said Thornton Muir, CEO and founder of ServiceCentral Technologies. He continued, “Finding Max Gorissen after an exhaustive search for the right candidate solidified our strong presence there. We intend to tap this rapidly expanding market and provide our clients there with an efficient way to optimize their field service operations.

Max Gorissen will manage the South American office. Max most recently comes from Compustream Consultoria LTDA., which he founded four years ago, and has been instrumental in assisting organizations in implementing technology as a competitive advantage. He also brings experience from other key South American companies, where he held key leadership positions in business development and as CEO.

A strong presence in Latin America will complement ServiceCentral’s existing international customer in relationships and allow us to build a solid customer base here.” said Gorissen. “ServiceCentral has the products that can revolutionize the way businesses manage their field service organizations as well as equipment, technicians and inventory. I am very optimistic about the impact we will have in Latin America.

About ServiceCentral Technologies:

ServiceCentral is an expert in service chain management solutions. It assists enterprises in managing service operations and transforming the service chain into a profit stream. ServiceCentral’s software integrates with back-end CRM and ERP systems and uses the Internet to open the lines of communication among multiple organizations in the service chain.

ServiceCentral provides a central hub for tracking service processes over the Web and for accumulating critical product data to increase efficiency and profitability.

For more information about ServiceCentral Technologies, please visit

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